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Rio Karma Problems - Hit it... - Nick [entries|archive|friends|userinfo]

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Rio Karma Problems - Hit it... [May. 18th, 2004|09:44 pm]
[mood |oh well]
[music |Apollo Four Forty - Vanishing Point]

I came to turn my Rio Karma on this Sunday, and hit a snag. It got towards the end of the booting screen (Rio Karma logo etc), and stopped. A quiet "thack thack thack thack thack beeeeep" could be heard from it, repeating on about a 10 second interval, but that was it. Oh, and it wouldn't power down....

So, I emailed the rio support people, who quite nicely got back to me mid next working day (I emailed monday evening). Their advice - hit it.

This problem you mentioned happens in some weird occurrences. It is related to rapid movement when the player is switched of or other rapid movement during operation.

The problem is easily to solve. Power down your player. Take the player in one hand and tap it a couple of times in the palm of your other hand. This should unlock the drive. Power on the player and see if the problem is solved. If the drive still is locked tap the player again, but this time harder. Repeat this until the drive works again.

So, tonight, I tried hitting it. I'd hit it a few times, power on, have the problem, wait for it to die, then try again. No joy, so I emailed back asking for the next step.

Then, I thought to check the Rio Karma Forums. There were quite a few threads on this class of problems, this being the best. Basically, there's a fault (quite possibly with the Hitachi drive inside it) which means it sometimes doesn't park the heads correctly.

On their advice, I tried hitting it hard, and specifically in the middle of the back, during start up. I got a very scary sounding screech out, then it powered off. It then booted up fine, and started playing. Oh, it did then spend a few minutes making unhealthly noises, but that's apparently just the hard disk mapping out all the sectors that died in the process of the head sticking to the platter....

So, just my luck to get a faulty hard disk in my Rio Karma. It seems it is a known issue, but one with only slightly above normal failure rates (but with above normal levels of complaints!). Now to see how it gets on.

I think if it does it again, I'll have to start the process of RMAing it, otherwise I'll just hope it plays nicely

From: (Anonymous)
2005-02-12 02:41 am (UTC)

Rio Karma hard driver

My Karma ate 2 hard drives, found out that the battery swelled up and crashed them
(Reply) (Thread)